Ordering and Processing
Most orders are processed within 1–3 business days. Processing time begins after payment and any necessary order verification. If we need more time for a specific item we will contact you to discuss options.
Shipping
Domestic shipping within Canada generally takes 3–7 business days after your order leaves our facility. Shipments may be fulfilled from multiple warehouses; items can arrive in separate packages on different days. For deliveries to the United States, expect longer transit times—typically 5–10 business days once the order ships.
Returns and Refunds
We accept returns within 30 days of purchase for items that are unused and in their original packaging. Return shipping is paid by the customer. Refunds are issued after we inspect the returned merchandise; please allow about seven business days for the refund to be processed once we receive the item. Original shipping charges are not refundable. There is no restocking fee.
Product Questions
For product-specific details—such as dimensions, capacity, material or care instructions—refer to the individual product listing. If a listing does not provide the information you need, contact our customer care team with the product name or a photo and we’ll assist you.
Need a specific answer?
Email [email protected] or call +1 5144323491 with the details relevant to your question.