Overview
We want you to be satisfied with your purchase. If an item isn’t right for you, returns are accepted under the conditions below. Please read these guidelines carefully before returning goods.
Return Window and Condition
Items are eligible for return within 30 days of purchase. To qualify, merchandise must be unused, free of damage, and returned in its original packaging with all included parts and accessories. Items that show signs of use, damage, or missing parts may be refused or subject to partial credit at our discretion.
Return Shipping and Costs
Refund Processing
Once we receive and inspect your return, refunds are issued within approximately seven business days. Refunds will be made to the original payment method used at purchase. Original shipping charges are not refundable. There is no restocking fee.
Damaged or Defective Items
If an item arrives defective or damaged, contact us right away at [email protected] or +1 5144323491 with photos and a description of the issue. We will provide instructions for returning the item and will work to resolve the problem quickly.
Exchanges
We do not manage direct exchanges in all cases. If you need a replacement item, please return the original product for a refund and place a new order for the desired item.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 1410 Boul Henri-Bourassa E, 508, Montréal, QC, H2C 1H2, Canada.